Delivery Policy:

1. Free Shipping Threshold: Enjoy free shipping on most orders over $100! Some heavier products may have exceptions.
2. Order Processing: We process orders within 24 hours, except for weekends or late Friday orders, which we’ll tackle on Monday.
3. Shipping Methods: Standard shipping is used unless you choose and pay for express.
4. Express Shipping: We aim for speedy delivery but can’t guarantee it due to unforeseen events. Please double-check your details to avoid delays.
5. Shipping Times: Times vary by location. Once shipped, you’ll receive tracking info.
6. Delivery Delays: If there’s a significant delay, we’ll let you know as soon as possible!
7. International Shipping: Available to select countries. Extra fees and longer shipping times may apply.
8. Tracking Orders: Track your order via the confirmation email. For help, reach out at onlineorders@intafloorstrade.com.au.

Refund and Returns Policy:

1. Timeframe: Need a return? You’ve got 30 days! Contact us if 30 days have passed.
2. Eligibility: Unused items in their original packaging are eligible for returns. Please include your receipt.
3. Refund Process: We’ll inspect your return and email you with approval. If approved, your refund will be processed promptly.
4. Exchanges: Defective or damaged items can be exchanged or refunded. Email us at sales@intafloorstrade.com.au.
5. Shipping Returns: Mail returns to 3/9 Brumby St, Seven Hills, NSW 2147. You’ll cover return shipping unless it’s our fault.
6. Sale Items: Only regular-priced items can be refunded. Exchanges may be possible for sale items, depending on the product.

Need Help? Contact us for any questions about your order! onlineorders@intafloorstrade.com.au