Delivery Policy

1. Free Shipping Threshold:

  • We offer free shipping for orders totalling over $100.00 on most products.
  • Weight restrictions may apply for certain products.

2. Order Processing:

  • Orders are typically processed within 24 hours of placement, barring any unforeseen circumstances.
  • Any orders placed over the weekend or after 2:00 PM (local time) on Friday will be processed the following Monday.

3. Shipping Methods:

  • We utilize standard shipping methods for all orders unless expedited shipping is requested and paid for separately.

4. Shipping Times:

  • Shipping times vary depending on the destination and chosen shipping method.
  • Customers will receive a confirmation email with tracking information once their order has been shipped.

5. Delivery Delays:

  • While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.
  • In the event of a significant delay, customers will be notified promptly.

6. International Shipping:

  • We offer international shipping to select countries. Please note that additional fees and longer shipping times may apply.

7. Tracking Orders:

  • Customers can track their orders using the provided tracking information.
  • For any inquiries regarding the status of an order, customers can contact our customer support team.

Refund and Returns Policy

1. Timeframe:

  • Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

2. Eligibility:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • We require a receipt or proof of purchase to complete your return.

3. Refund Process:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
  • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

4. Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email

5. Shipping Returns:

  • To return your product, please mail it to: 15 Artisan Road, Seven Hills, NSW 2147
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Depending on your location, the time it may take for your exchanged product to reach you may vary.

6. Sale Items:

  • Only regular priced items may be refunded. Sale items cannot be refunded.

Need Help?

  • For any questions related to refunds and returns, please contact us